Shipping

At Sarlie Skinn, we are committed to getting your order to you efficiently and timeously.

1. Shipping within South Africa

Once your order is placed, we will process it within 1–3 business days. You will receive a confirmation email with your tracking information, so that you may track your shipment directly via the Fastway website.

You should receive your order within 1–5 business days.

Business days include Mondays to Fridays, and exclude Saturdays, Sundays and public holidays.

2. Pre-orders and exclusive access

At Sarlie Skinn, pre-orders offer you exclusive early access to our upcoming launches, allowing you to secure your products ahead of their official release and ensure your stock is reserved.

As pre-orders are placed prior to the commencement of our business-as-usual sales and fulfilment, delivery may take slightly longer than our standard shipping timeframe.

Pre-orders open 7 business days prior to the official launch of a product. Once the product becomes available for regular purchase, our standard delivery timeframe of 1–5 business days within South Africa will apply.

3. Damaged or broken items received

Despite all efforts to ensure that your order gets to you safely and in pristine condition, items may sometimes be damaged during transit.

In this case, we are happy to collect your damaged item and replace it with a new one. Should this occur, please contact us at sales@sarlieskinn.com, along with a photo of the damaged item.

4. Contact us

If you have any queries regarding our shipping policy, please kindly contact us at sales@sarlieskinn.com.